Policies & Procedures

FREIGHT ELEVATORS

Please use the freight elevators when bringing items that require delivery carts into the building, as carts are not allowed on the building’s passenger elevators.

For more information regarding freight scheduling, please contact:

Building Management Office:
(312) 565-6700 or email

Property Administrator
Nate King
nate.king@colliers.com

MOVING

Please contact the
Management Office:
312-565-6700 or
info@theprulife.com

Insurance Requirements

Please contact the
Management Office:
312-565-6700 or
info@theprulife.com

Loading Dock / Deliveries / Directions

Loading Dock

The loading dock is open for deliveries on a first-come, first-served basis for a 30-minute maximum delivery / pick-up time, Monday through Friday, 6:00 AM to 6:00 PM; other hours by arrangement.

• All deliveries made outside these hours or taking longer than 30 minutes must be arranged through the building security office at least 24 hours in advance.
• Pru’s loading dock is located at 199 East Lower Lake Street, which is the first basement level (1B) of the building.

 

Directions

Coming from the North:

• Go south on Michigan Ave and turn left on South Water.
• Stay to the right and turn right at the stop sign (you will pass the parking garage on your right).
• At the light (Columbus Drive), take an immediate right to go down the ramp.
• When you get to the bottom of the ramp, turn left and make a 180 turn to go North on Lower Columbus.
• Take your first left – look for the sign that says PRU DOCK.
• Drive all the way to the gate at the end of the street and wait for it to open. If all dock spots are taken, you will need to wait at the gate until a spot opens.

Coming from the South:

• Go north on Michigan Ave and turn right on South Water.
• Stay to the right and turn right at the stop sign (you will pass the parking garage on your right).
• At the light (Columbus Drive), take an immediate right to go down the ramp.
• When you get to the bottom of the ramp, turn left and make a 180 turn to go North on Lower Columbus.
• Take your first left – look for the sign that says PRU DOCK. Drive all the way to the gate at the end of the street and wait for it to open. If all dock spots are taken, you will need to wait at the gate until a spot opens.

 

Directions for Semi Trucks

From the North:

• Going southbound on Columbus Drive, go to the first stop light past Wacker Drive, which is South Water Street.
• Make a right-hand turn going down the ramp. Make a right at the stop sign at the bottom of the ramp – you will now be going northbound on Lower Stetson.
• At the end of the street, make a right on Wacker Drive (lower, lower Wacker!).
• At the next stop sign turn right onto Lower Columbus. Proceed to Lake Street (which is the second stop sign) and make a right. The Prudential Plaza Receiving dock is straight ahead at the end of the street.

From the South:

• Going northbound on Columbus Drive, go to South Water Street, which is the second light after you pass Randolph Drive.
• Make a left-hand turn going down the ramp.
• At the stop sign at the bottom of the ramp, make a right – you will now be going northbound on Lower Stetson.
• At the end of the street, make a right on Wacker Drive (lower, lower Wacker!).
• At the next stop sign turn right onto Lower Columbus. Proceed to Lake Street (which is the second stop sign) and make a right. The Prudential Plaza Receiving dock is straight ahead at the end of the street.

From the Kennedy Expressway (I-90 / 94)

• Take the Ohio exit into the city, and head east on Ohio until you reach Fairbanks (you will pass Michigan Avenue).
• Turn right on Fairbanks, which will turn into Columbus Drive.
• Head to the first light past Wacker Drive, which is South Water Street. Follow directions from the North above.

Tenant Service Requests

In order to facilitate communications, we ask that you appoint one or two tenant service representatives (and an alternate), who are authorized to incur expenses for your company. Only your “Authorized Tenant Representative” or those designated can make requests for repairs or services through Angus.

All requests for services should be made through Angus. If there is a maintenance or janitorial request that needs immediate attention (i.e. unusual odors, temperature control, etc.), please also call the Office of the Building. Do not make requests with the maintenance crew directly. You will need to enter the type of service request, a description of the service needed, the exact location and a contact person. Once entered into Angus, the information will be dispatched to the Office of the Building and the appropriate maintenance staff. When a job is finished, the service request is summarized and closed out or charged back.

Response times will vary according to the number and complexity of service requests received. We will inform you as soon as possible of any delays in responding to your request. All work performed will be billed to the tenant by the Office of the Building. An administrative fee will be included on any invoiced service.

For any additional questions regarding Tenant Service Requests, please contact:

The Property Administrator
(312) 565-6700 or
info@theprulife.com

The following items are considered services not covered under the lease but commonly serviced by Pru staff or outside vendors for an additional charge:

• Light bulb replacement
• Re-keying or repair of tenant doors, locks and additional keys
• Hanging pictures, bulletin boards, etc. in tenant spaces
• Emergency clean-up of spills/accidents
• Unclogging/repair of kitchen sinks and disposals
• Installation or changing of water filters
• Removal/disposal of excessive trash
• Extra painting, touch-ups or carpentry work
• Paper towels for kitchens
• Decorating walls
• Refinishing furniture
• Adding outlets

Please note for liability and safety reasons, we are unable to lend out any building equipment.

HVAC

Current Building HVAC Operating Hours:

Monday – Friday:
6:00 AM – 6:00 PM

Saturday:
6:00 AM – 1:00 PM (upon request)

Overtime HVAC is subject to an additional charge. Pricing is available in the Angus portal Resource Center.

The temperature of the building is centrally controlled and maintained at a comfortable level during working hours. If the temperature level in your suite should change abruptly or exceed a reasonable level, please call the Office of the Building and we will correct the situation as quickly as possible.

AFTER HOURS HEATING, VENTILATION AND AIR CONDITIONING

Heating or air conditioning beyond the standard operating hours can be provided at an additional charge should you require it. Please contact the Office of the Building at least 48 hours in advance to schedule this special service.

You can also submit a ticket under HVAC – After Hours in Angus.

Michael Talty
Chief Engineer
mike.talty@colliers.com

Smoking

In compliance with the Illinois Legislature’s Clean Indoor Air Act of 1992, smoking is prohibited in all of the indoor public areas of Pru. Also, in accordance with the Chicago Clean Air Ordinance of 2005, smoking is prohibited within 25 feet of any entrance to an enclosed area in which smoking is prohibited.

As a courtesy to non-smokers and all guests to our buildings, we ask that you please adhere to the following guidelines:

• Smoking MUST be confined to designated smoking areas 25 feet from building entrances.
• Smoking is not permitted on the Rooftop Terrace.
• Please use the smoking urns provided for disposal of ashes and cigarette butts.
• Do not discard cigarette waste on walkways, planters, or building landscaping.